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Customer Service
at Bay Auto Care
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Customer Satisfaction is our #1 priority.  It is important to us to not only meet our customer's expectations, but exceed them with the best service available. 

We know that our customer’s need the following:
-Our customers need friendly empathy from shop personnel.
-Our customers want information about the repair process.
-Our customers want the vehicle back in a timely fashion - when promised.
-Our customers need to feel they can trust us.

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Better than the rest:

At Bay Auto Care, a good percentage of our customers have come to us through word of mouth.
We know the facts about some of those other auto repair shops; many customers aren't sure if they can trust them.  Too many auto repair shops will tell customers they need repairs done that aren’t needed.  Customers end up paying extra cost.
Well at Bay Auto Care, we look at your vehicle and tell you the repairs you need.  Building trust with our customers is important to us.  It’s what keeps our customers wanting to come back. 

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Testimonials:

Here’s what some regular customers have said:
-- "I would not trust anyone but Bay Auto Care to work on my vehicles. Fair price, repairs done right the first time, and friendly staff make it the best place to have your car worked on."
-- "I have always received excellent service from the staff. The overall quality of work and technical knowledge is second to none. I continue to recommend your service to others in my circle of friends. Thanks for all you do!"
-- ”I know that when Kevin tells me when a repair is needed... it’s a necessary and needed repair.”
-- "I was extremely pleased with the service and personnel. The work done on my car was done with pride. It's obvious that Customer Satisfaction is your goal."
-- "I depend on my car and that is why I depend on Bay Auto Care."
-- "While I have only been going to Bay Auto Care for a few months, I know from the service I have received, that it will be a long relationship."
-- "Your workers took care of my car in a very short amount of time, and everyone was very pleasant to work with.”

 

 

 

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